Talent / Sales & Customer Operations / Customer Service Rep
Deliver responsive support that reflects your brand.
A dedicated Customer Service Representative helps customers receive timely, accurate and respectful support across the channels your business uses.
What this professional can own
- Email, chat and phone support
- Order or account assistance
- Issue triage and escalation
- Knowledge-base use and updates
- Ticket documentation
- Service metric reporting
What we assess
- Customer empathy and composure
- Strong written and verbal communication
- Reliable attendance and responsiveness
- Ability to learn products, policies and systems
